When receiving An error message in Tax Client(Error message is at the bottom of the article).

1. Open the account on the Server and try to preview what the customer is attempting to Print.

2. If on the server you do not receive the same error, Use Log me in Rescue to go on the Customers workstation

3. Reproduce the error and copy and paste the error, for reference.

4. Go to the printer the customer is attempting to use and look at the printer settings.

5. If unable to correct the printer setting the custom may need to reach out to locate IT as the customer may not have proper permissions to the printer. 



Date/Time     : 6/19/2018 1:39:20 PM    Processors    : 4User ID       : LRoss                   CPU Type      : 586User Name     : CISDNET\lross           Windows Dir   : C:\WindowsCompany Name  : System Dir    : C:\Windows\system32Memory Load   : 54%                     Temp Dir      : C:\Users\LRoss\AppData\Local\Temp\Total Physical: 1,975,348K              Operating Sys : Windows NT Version: 6.1Avail Physical: 901,712K                EXE Date      : 5/15/2018 8:14:31 AMTotal Virtual : 2,097,024K              Form Desc.    : Avail Virtual : 1,800,500K              Form ID       : Error InformationSQL           :Server        :CHANNELVIEWDatabase      :CHANNELVIEWModule        :
Error Number  : 20567Error Desc.   : #+#-----------------------------------------------------------------------------#+# Error Number: 20567#+# Error Desc. : Error in File \\channelview\Taxoffice\Reports\channelview\TaxDelqStatement.rpt:Page header or footer longer than a page.#+# Error Source: TaxClient:modReportEngine.CreateReport()@ADMIN-RM-108 [3.11.0 5/15/2018 8:14:31 AM]cpeaut32#+# Help File   : #+# Help Context: 1020567#+# Server Info : #+# SQL State   : #+# Native Error: #+# SQL String  : 
Error Source  : TaxClient:modReportEngine.CreateReport()@ADMIN-RM-108 [3.11.0 5/15/2018 8:14:31 AM]cpeaut32Help File     : Help Context  : 1020567SQL ErrorsSQL State     : Native Error  : SQL String    :