1. Find the account that the payment was applied to.


2. Find the payment that you want to reverse and reapply.


3. Click the REVERSE button. Select the Reapply from the Batch Type drop-down menu. Click SAVE CHANGES.


4. Check the box next to the payment you want to reverse and reapply. Click the REVERSE PAYMENT button.

5. Click the YES button.


6. Click the OK button.


7. You can see the Reversal on the Account screen. Click MAKE PAYMENT to make the correct payment.


8. Click FILTERS.


9. Set the date, choose the Correct year, choose the same type and amount of Tender. Enter the same reference number and confirm the correct Reapply batch is being used. Click the POST PAYMENT button.


10. Click CONTINUE.


11. The Reapply batch will have a ZERO balance once you have reapplied the payment.