How to Reverse a Payment on a Single Account from a Multi-Account Payment

Modified on Fri, 02 Sep 2022 at 03:26 PM

1. Click the PAYMENTS tab.

2. Select the User from the drop down and uncheck the Open Only box

3. Click the batch number the payment is in

4. Click the Reverse Payment button in the Payment the Account is in

5. Click the OPEN BATCH button, then choose Reversals from the dropdown menu

6. Click on any part of the gray box the payment is in

7. Check the box next to the Account you want to Reverse the Payment from, then click the REVERSE PAYMENT button

8. Click the YES button to confirm the reversal

9. Verify the Payment has been reversed on the account

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