Common Errors on Launch
If there is  no problem with Payment Importer login or configuration, it will launch, and display the Tax Database and Import Database at the bottom. Pr...
Mon, 8 Apr, 2019 at 9:44 AM
In Payment History U showing
In payment history when you see a U it needs to come back to zero.    If you see a U that does not come back to zero there is a high chance that  the U sh...
Fri, 4 May, 2018 at 2:39 PM
Accounts in Suit that do not have a "S" when moved forward.
Accounts that have an active suite on them and rendition from previous years potentially do not get updated correctly when suits are rolled forward. The pri...
Thu, 21 Feb, 2019 at 1:53 PM
When a batch cannot be closed
When a batch cannot be closed, there may be a duplicate receivable.   When trying to close the batch in SQL it the error message will tell you the table an...
Tue, 15 May, 2018 at 1:05 PM
Property Search
1. When searching an account in Tax Client by property location with Street number and Street Name if the attached error occurs. 2. Run a Query in SQL  ...
Tue, 29 May, 2018 at 10:16 AM
Error Printing in Tax Client.
When receiving An error message in Tax Client(Error message is at the bottom of the article). 1. Open the account on the Server and try to preview what the...
Tue, 19 Jun, 2018 at 3:38 PM
Tarrant County Void Refunds and Reversals
At the Tarrant County db logic is programmed to not allow Void Refunds or Reversals unless the batch is being seen as interfaced in SQL. 
Wed, 8 Aug, 2018 at 1:25 PM
Batch '0'
If a customer goes to reapply a payment and the payment is somehow is process through batch '0' the solution is to isolate the payment in the paym...
Wed, 5 Sep, 2018 at 12:50 PM
Setup Forte card Machines
For Spindle with Tax Client to setup to accept payments and use Forte card Machines there are five steps.  1. Go to Egynte folder: https://spindlemedia....
Fri, 26 Jul, 2019 at 12:52 PM
Diff appearing on Distribution Summary and Batch detail
If a Diff is appearing on Distribution Summary and Batch detail. 1. In SQL confirm the Diff by comparing payment detail and payment. 2. Once you confirm t...
Mon, 3 Dec, 2018 at 1:41 PM