SMI Support
Requester
Subject
Please provide a detailed description of your issue, including screenshots if possible
Attach files
What Kind of Help Do You Need?
...
Certified - Tax Year Rollover
Product Question
Something's Broken
Performance & Optimization
Feature Request
Usability & Experience
Service Requests
Onboarding
Which Product Do You Need Help With?
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AD Import
Tax Office
SMIGL
Tax Client (Legacy)
Mass Billing
Report Manager
Payment Importer
RefundTrac
ACH Export
SIT
BankRec
BWL
Online Payments
Other - Not Listed
Spam, Missed Call or Voicemail
How does it impact your business?
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Single User
Multiple Users, Minor Disruption
Entire Dept, Major Business Function
Complete Outage
How Urgent is your issue?
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Non-Critical
Needs To Be Fixed Soon, but Workable
Immediate Action Required