SMI Support
Requester
Subject
Please provide a detailed description of your issue, including screenshots if possible
Attach a file
What Kind of Help Do You Need?
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New User Request
Product Question
Something's Broken
Feature Request
Maintenance Request
Data Request
Which Product Do You Need Help With?
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Tax Office
Tax Client (Legacy)
Mass Billing
Payment Importer
RefundTrack
SIT
SMIGL
BankRec
Report Manager
BWL
ADImport
Online Payments
Spam, Missed Call or Voicemail
Other - Not Listed
Is this a functionality gap between Tax Client and TaxOffice 4?
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No
Yes
What is the impact?
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I'm unable to log in
I am unable to take a payment from a taxpayer who is currently waiting
I am unable to issue payments to another entity
I am unable to complete time sensitive activities
I am unable to load a supplement
None of the above
Is your ticket of an urgent nature?
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...
Do you have a workaround for this issue?
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Please describe your desired outcome
Actual Behavior